Thank you for shopping at utensi.com, where we strive to offer excellent customer service and simple policies. Below is some additional information to consider when placing your utensi order.
Free Shipping – All orders over $30 in the USA qualify for free standard shipping. There are no weight exclusions or restrictions to the number of items ordered. We're sorry, but due to the very high cost of international shipping, we can only offer free shipping in the USA.
Flat Rate Shipping – You can upgrade your shipping speed for a small fee that will be displayed at checkout. To keep things simple, we have one flat rate fee that is not dependent upon the weight or number of items in the order placed.
Shipping Carriers – utensi ships all items via UPS or USPS. While we do our best to get orders delivered quickly, we cannot account for any delays UPS or USPS may have. However, if you let us know of a delivery that arrives outside our guaranteed window, we will gladly refund any shipping charges incurred.
Standard / Free Shipping: Packages are typically shipped using USPS and normally arrive within 6 business days, but can take up to 10 business days (excluding holidays).
Expedited Shipping: If you want your package a little bit quicker, we offer a Priority Shipping option that will get your package to you in 2-3 business days.
Priority Shipping: Customers requiring guaranteed next day delivery can select this option at checkout for an additional charge. These packages will typically be shipped UPS, but please note, Saturday or Sunday delivery is not available. Holidays may also impact delivery schedule depending on UPS holiday observance days.
Shipping Confirmation and Tracking
Shortly after your order ships, a tracking number will be sent via email with a link to track the package on the shipping company website.
International Shipping – utensi provides international shipping to a majority of countries. If you would like to check if we ship to the country you live in before placing your order, please contact [email protected] and we will be happy to help.